Hyparz Empowers Unplugged with Senior Remote Engineering Talent and Project Delivery

Client Overview: Unplugged

Unplugged exists to fight, reclaim, and defend data privacy and freedoms. The UP Phone is a privacy-first, proprietary, and secure smartphone designed by cybersecurity professionals for everyday usage.

Challenges Faced by Unplugged

1. Need for Specialized Senior Talent: Unplugged required senior-level iOS and Android developers, technical support specialists, and customer care managers. Finding highly skilled remote engineers and support experts capable of handling complex tasks independently was essential.
2. Remote Team Integration: As a growing company, Unplugged needed a seamless way to integrate remote talent into their existing workflows, ensuring productivity and alignment with their internal team.
3. Development of a Feature-Rich Mobile App: To elevate user experience, Unplugged aimed to develop a mobile application that was intuitive, secure, and aligned with their brand’s premium standards.

Why Unplugged Chose Hyparz

Unplugged selected Hyparz as a strategic partner for remote talent acquisition and project execution due to its extensive experience in sourcing specialized engineers and its capability to manage entire projects remotely. Hyparz’s flexible model and commitment to quality made it the ideal partner for Unplugged’s unique requirements.

Hyparz’s Solution

1. Provision of Senior Remote Engineers: Hyparz provided Unplugged with a team of senior iOS and Android developers, technical support specialists, and customer care managers. Each hire was thoroughly vetted for technical skill, remote work readiness, and experience in similar roles. This ensured Unplugged received reliable, high-performing team members who could deliver results quickly.
2. Mobile App Development: Acting as Unplugged’s remote development team, Hyparz led the development of a feature-rich mobile app that integrated seamlessly with Unplugged’s services. The app was designed to be user-friendly and secure, supporting Unplugged’s vision of enhancing connected lifestyles.
3. Ongoing Technical and Customer Support: Hyparz’s technical support specialists and customer care managers were integral in maintaining a high standard of customer experience. They handled user inquiries, technical troubleshooting, and service issues, providing Unplugged with reliable, remote support capabilities.
4. Seamless Remote Team Integration: Hyparz facilitated a smooth onboarding and integration process for remote team members, establishing regular communication and collaborative workflows that aligned with Unplugged’s internal operations. This enabled effective teamwork and minimized friction between remote and in-house teams.

Results and Impact

1. High-Quality Mobile App Launch: The new mobile app, developed by Hyparz’s remote team, delivered a premium experience to Unplugged’s customers, enhancing user engagement and satisfaction.
2. Enhanced Customer Support: With Hyparz’s technical support specialists and customer care managers, Unplugged achieved higher customer satisfaction, responding to issues quickly and effectively while building stronger customer relationships.
3. Efficient and Scalable Team: Hyparz’s ability to provide skilled remote engineers allowed Unplugged to expand its capabilities rapidly without the complexities of in-house hiring, maintaining quality while scaling efficiently.
4. Streamlined Operations: By seamlessly integrating the remote team, Hyparz enabled Unplugged to maintain productivity and cohesion, ensuring the remote team functioned as an extension of their own.

Conclusion

Hyparz’s partnership with Unplugged has been instrumental in providing the skilled remote talent and project support needed for growth. By offering senior-level developers, dedicated support specialists, and a feature-rich mobile app, Hyparz empowered Unplugged to deliver superior products and services. The success of this collaboration underscores Hyparz’s commitment to client-centric solutions and quality delivery, making them a trusted partner in Unplugged’s journey toward innovation and customer satisfaction.